Chargebacks & Payment Disputes

If you have an issue with your order, please contact Next Pair before filing a chargeback or payment dispute so we have an opportunity to resolve the issue.

When a chargeback or payment dispute is filed, Next Pair may provide the payment processor or financial institution with relevant information and evidence related to the transaction. This may include order confirmations, billing and shipping information, tracking numbers, delivery confirmation, customer communications, refund records, and other documentation connected to the order.

Chargebacks may be disputed when our records show that:

• The customer authorized and completed the purchase.

• The order was shipped to the address provided at checkout.

• Tracking confirms delivery or an attempted delivery.

• The order was fulfilled according to the information provided at the time of purchase.

• A refund was already issued or properly processed.

• The dispute contains information that is inconsistent with our order, shipping, or communication records.

Filing a chargeback does not automatically mean that a customer is entitled to a refund. Each dispute will be reviewed based on the facts of the transaction and the evidence available.

Customers should not intentionally file false, misleading, or duplicate payment disputes. We reserve the right to refuse or cancel future orders from customers associated with confirmed fraudulent activity or abusive payment disputes, where permitted by law.

Nothing in this policy limits any rights or protections customers may have under applicable consumer protection laws or the rules of their card issuer or payment provider.

For questions or problems with an order, please contact Next Pair customer support before opening a payment dispute.